Customer Relations Course
Boost your call center career with the Customer Relations Course. Master call handling, de-escalation, QA metrics, compliance, and follow-up skills to improve CSAT, NPS, and retention while handling high-volume, high-stress customer interactions.

4 to 360 hours of flexible workload
valid certificate in your country
What Will I Learn?
This Customer Relations Course builds strong communication, de-escalation, and troubleshooting skills to handle complex customer issues with confidence. Learn to structure calls, apply empathy, manage time, and stay resilient under pressure. Practice accurate documentation, privacy basics, and legal awareness while using metrics, surveys, and quality tools to drive performance, loyalty, and continuous improvement in every interaction.
Elevify Differentials
Develop Skills
- Call control mastery: handle high-volume calls with calm, clear communication.
- De-escalation tactics: defuse angry customers fast with proven call center scripts.
- Service troubleshooting: quickly diagnose internet, mobile, and billing issues.
- Compliance and documentation: log calls, protect PII, and write audit-ready notes.
- CX metrics insight: use AHT, FCR, CSAT, and NPS to improve call performance.
Suggested Summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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