Policy Management Course
Master policy management for public service. Learn to design citizen complaint policies, set clear roles and service standards, track cases with the right metrics, and drive continuous improvement in transparent, accountable public management.

4 to 360 hours of flexible workload
valid certificate in your country
What Will I Learn?
The Policy Management Course gives you practical tools to design, implement, and improve clear, consistent policies for citizen requests and complaints. Learn how to define roles, governance, and accountability, set service standards, build tracking and reporting systems, comply with legal and privacy rules, manage change and risk, and use feedback and KPIs to drive continuous service improvement.
Elevify Differentials
Develop Skills
- Policy governance design: build clear roles, approvals, and accountability paths.
- Citizen complaint policy: draft fair, lawful, and transparent procedures fast.
- Service workflow mapping: create end-to-end request and complaint processes.
- Case tracking and KPIs: set up logs, metrics, and reports for public services.
- Change-ready implementation: plan rollout, training, and risk mitigation.
Suggested Summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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