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Hotel Customer Service Protocols Course

Hotel Customer Service Protocols Course
4 to 360 hours of flexible workload
valid certificate in your country

What Will I Learn?

The Hotel Customer Service Protocols Course gives you clear, ready-to-use standards for every guest interaction, from check-in to check-out. Learn professional greetings, body language, and scripts, plus shift checklists, coordination with other departments, and accurate recordkeeping. Practice complaint handling, de-escalation, and feedback collection so you deliver consistent, efficient, and memorable stays every time.

Elevify Differentials

Develop Skills

  • Front desk scripting: deliver consistent, polished greetings and farewells.
  • Guest-first mindset: apply hospitality principles in every hotel interaction.
  • Shift coordination: use checklists to align front desk with housekeeping and F&B.
  • Check-in and check-out mastery: follow fast, accurate, guest-friendly protocols.
  • Complaint resolution: de-escalate issues with empathy, ownership, and clear logs.

Suggested Summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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