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Telecommunications Agent Course

Telecommunications Agent Course
4 to 360 hours of flexible workload
valid certificate in your country

What Will I Learn?

This course gives you practical skills to handle real customer calls with confidence, from billing disputes and budget plan questions to remote work needs and bundle design. Learn clear scripts, needs assessment, offer packaging, basic legal and billing rules, and key performance metrics so you can resolve issues faster, increase sales, and deliver a smoother, more reliable experience for every account you manage.

Elevify Differentials

Develop Skills

  • Telecom plan design: build clear, profitable mobile and home internet offers.
  • Customer scenario scripting: handle billing, budget, and remote worker calls fast.
  • Needs-based selling: assess usage, match plans, and close high-value telecom deals.
  • Market research basics: compare competitor offers and update scripts in minutes.
  • Operational excellence: manage activations, escalations, and KPIs with confidence.

Suggested Summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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