Jira Service Management Course
Master Jira Service Management to run a high-performing IT service desk. Design request types, SLAs, queues, workflows, and reports that cut resolution time, reduce SLA breaches, and give your tech team clear, efficient processes.

4 to 360 hours of flexible workload
valid certificate in your country
What Will I Learn?
This Jira Service Management Course shows you how to design clear request types, categories, and forms, define priorities and SLAs, and build smart queues that route work to the right team. You will configure user access, intake channels, and communication templates, map real-world workflows, add automation, and create reports and dashboards that reduce incident volume, cut resolution times, and continuously improve service quality.
Elevify Differentials
Develop Skills
- Design JSM workflows: map business processes into clear, efficient ticket flows.
- Configure request types: build practical IT portals with smart required fields.
- Set priorities and SLAs: define targets, queues, and routing for fast resolution.
- Optimize ticket intake: tune portals, email channels, and communication templates.
- Build JSM reports: track MTTR, SLA breaches, and trends for continuous improvement.
Suggested Summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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