Reception Agent Training
Master Reception Agent skills for Secretariat roles: handle check-ins, PMS, payments, guest requests, and conflicts with confidence. Learn scripts, prioritization, and service recovery to deliver smooth, professional front desk experiences every time.

4 to 360 hours of flexible workload
valid certificate in your country
What Will I Learn?
Reception Agent Training gives you practical skills to manage check-in procedures, PMS workflows, and payment rules with confidence. Learn to prioritize guests during busy periods, handle upgrades, overbookings, and special requests, and apply clear scripts for communication, policy explanation, and conflict resolution so every arrival, stay, and departure feels smooth, professional, and well organized.
Elevify Differentials
Develop Skills
- Fast check-in mastery: streamline PMS workflows and room assignments with ease.
- Front desk triage: prioritize guests, multitask, and control peak-time traffic.
- Secure payments & IDs: apply hotel rules for cards, cash, and legal verification.
- Guest scenario handling: manage walk-ins, upgrades, late check-outs, and families.
- Conflict recovery tools: de-escalate issues, offer solutions, and document cases.
Suggested Summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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