Physical and Telephone Reception Training
Master front-desk and phone reception for Secretariat roles. Learn professional greetings, call scripts, confidentiality, de-escalation, and multitasking skills to manage visitors, calls, and information with confidence and impeccable professionalism.
4 to 360 hours of flexible workload
valid certificate in your country
What Will I Learn?
This practical course builds confident front-desk performance in both face-to-face and phone reception. Learn professional greetings, check-in procedures, and visitor flow management, plus clear call scripts, voicemail rules, and accurate logging. Strengthen confidentiality, privacy, and document security while mastering de-escalation, time management, and multitasking skills for a calm, organized reception area.
Elevify Differentials
Develop Skills
- Front desk greeting mastery: convert walk-ins into scheduled appointments fast.
- Professional phone etiquette: handle new, existing, and misdirected calls smoothly.
- Confidential reception skills: protect client data, documents, and conversations.
- De-escalation at reception: calm upset visitors and manage long waiting times.
- Reception documentation: log visitors, calls, and messages with clear, usable notes.
Suggested Summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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