Administrative and Reception Employee Training
Master front desk operations with professional reception skills, visitor intake workflows, phone etiquette, and stress management. Ideal for secretariat staff who want to deliver polished service, protect confidentiality, and handle every situation with confidence.

4 to 360 hours of flexible workload
valid certificate in your country
What Will I Learn?
Administrative and Reception Employee Training gives you practical tools to manage visitors, calls, and deliveries with confidence. Learn professional greeting scripts, call routing and de-escalation, visitor registration, badge and package protocols, plus clear documentation workflows. Improve daily opening routines, protect privacy, handle pressure calmly, and apply measurable standards to deliver consistent, high-quality front desk service.
Elevify Differentials
Develop Skills
- Front desk setup mastery: open, organize, and prepare a professional reception area.
- Visitor and package intake: log, verify, badge, and route deliveries with precision.
- Phone etiquette and call routing: manage queues, transfers, and scripts with ease.
- In-person communication: greet, de-escalate, and protect visitor privacy confidently.
- Stress control at reception: stay calm, prioritize tasks, and improve KPIs fast.
Suggested Summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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