4 to 360 hours of flexible workload
valid certificate in your country
What Will I Learn?
The CRM Customer Service Course shows you how to capture every interaction, organize cases, and track key metrics like first response time and backlog. Learn to use routing, SLAs, and automations to speed resolutions, personalize communication with full history, and integrate knowledge base content. Build practical dashboards, improve retention, and turn everyday service conversations into measurable business results.
Elevify Differentials
Develop Skills
- CRM case management: track, prioritize, and resolve tickets with clear SLAs.
- Sales-focused service: capture leads, upsell, and boost retention from every case.
- Smart CRM organization: tag, link, and document interactions for fast, accurate support.
- Personalization at scale: use history, sentiment, and KB links to tailor responses.
- Practical CRM automation: dashboards, routing, and reminders that save time fast.
Suggested Summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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