Building Concierge Training
Master Building Concierge Training for luxury properties. Learn resident communication, service standards, problem-solving scripts, and KPIs to boost satisfaction, protect asset value, and elevate your real estate operations.

4 to 360 hours of flexible workload
valid certificate in your country
What Will I Learn?
Building Concierge Training gives you clear, practical tools to deliver consistent, high-end resident service. Learn effective communication channels, service standards, and response times, plus detailed procedures for front desk reception, packages, amenities, move-ins, and emergencies. Practice real-world scenarios, scripts, and a structured competency plan to raise satisfaction, reduce complaints, and support a smooth, professional operation.
Elevify Differentials
Develop Skills
- Resident communication strategy: craft clear emails, alerts and notices fast.
- Luxury resident profiling: map building demographics to service KPIs in minutes.
- Front desk operations: run reception, packages and visitors with pro-level SOPs.
- Service recovery scripts: handle complaints, delays and noise issues with ease.
- Concierge QA toolkit: apply checklists, audits and training to raise standards.
Suggested Summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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