Business Processes Course
Master core operations with the Business Processes Course. Learn to map workflows, optimize order fulfillment, manage last-mile delivery, and use data, KPIs, and automation to cut errors, boost efficiency, and deliver standout customer experiences.

4 to 360 hours of flexible workload
valid certificate in your country
What Will I Learn?
The Business Processes Course gives you practical tools to align daily workflows with customer expectations, from clear service promises and KPIs to accurate order fulfillment and efficient warehouse practices. Learn how to optimize last-mile delivery, streamline returns, improve support experiences, and use data, automation, and continuous improvement methods to build reliable, scalable, customer-focused operations.
Elevify Differentials
Develop Skills
- Map operations to customer value: turn promises into clear KPIs fast.
- Optimize warehouse and order flows: layout, picking, packing, and accuracy.
- Use data and systems (OMS, WMS, TMS, CRM) to monitor and fix issues in real time.
- Improve processes with PDCA, DMAIC, and root cause tools for rapid gains.
- Manage carriers, last mile, and support workflows to boost delivery experience.
Suggested Summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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