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After-sales Training

After-sales Training
4 to 360 hours of flexible workload
valid certificate in your country

What Will I Learn?

After-sales Training gives you practical tools to handle returns and complaints quickly, accurately, and with confidence. Learn clear policies, step-by-step workflows, escalation rules, and how to use internal systems. Build strong communication and de-escalation skills through role-plays, quizzes, and live practice, while tracking key metrics to improve response time, first contact resolution, and customer satisfaction.

Elevify Differentials

Develop Skills

  • Returns workflow mastery: run end-to-end intake, validation, and resolution.
  • De-escalation tactics: calm angry customers fast with proven scripts and tone.
  • Policy and SLA navigation: apply rules, exceptions, and approvals with confidence.
  • QA and coaching skills: run sampling, peer reviews, and corrective feedback.
  • Metrics-driven ops: track FCR, CSAT, and handling time to improve performance.

Suggested Summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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