Practical Service Quality Management Course
Master practical service quality management: design smart surveys, track KPIs, analyze trends and text feedback, and turn insights into improvement actions that boost customer satisfaction, loyalty, and performance across your service operations.

4 to 360 hours of flexible workload
valid certificate in your country
What Will I Learn?
The Practical Service Quality Management Course shows you how to design robust satisfaction metrics, build effective surveys, and turn feedback into targeted improvements. Learn to set clear CSAT, NPS, and CES objectives, analyze data across channels, and link actions to KPIs. Gain practical tools for root-cause analysis, change management, and continuous improvement that quickly elevate service performance and customer loyalty.
Elevify Differentials
Develop Skills
- Design service KPIs: set sharp CSAT, NPS, CES targets that drive ROI.
- Build lean customer surveys: craft, test, and deploy short, bias-free forms fast.
- Map service journeys: spot pain points and quick wins across all touchpoints.
- Analyze CX data: turn trends, dashboards, and text feedback into clear actions.
- Run improvement pilots: link actions to KPIs and scale what works quickly.
Suggested Summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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