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CSM (customer Success Management) Training

CSM (customer Success Management) Training
4 to 360 hours of flexible workload
valid certificate in your country

What Will I Learn?

CSM (Customer Success Management) Training gives you practical skills to drive measurable outcomes for B2B SaaS marketing agencies. Learn to define KPIs, track adoption and account health, design 90-day success plans, manage renewals, and reduce churn using clear dashboards, templates, and playbooks. This focused course helps you turn data, communication, and planning into consistent, scalable results.

Elevify Differentials

Develop Skills

  • Outcome-based planning: turn agency goals into clear, trackable success KPIs.
  • SaaS CS mastery: manage B2B marketing agency lifecycles with confidence.
  • Product adoption analytics: read usage data to fix low engagement fast.
  • 90-day CS playbooks: design lean onboarding, training, and expansion plans.
  • Renewal and risk playbooks: spot churn early and run targeted save motions.

Suggested Summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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