CSM (customer Success Management) Training
Master Customer Success Management for B2B SaaS agencies. Learn to design 90-day success plans, track KPIs, drive product adoption, manage stakeholders, reduce churn, and lead data-driven renewals that grow revenue and strengthen client relationships.

4 to 360 hours of flexible workload
valid certificate in your country
What Will I Learn?
CSM (Customer Success Management) Training gives you practical skills to drive measurable outcomes for B2B SaaS marketing agencies. Learn to define KPIs, track adoption and account health, design 90-day success plans, manage renewals, and reduce churn using clear dashboards, templates, and playbooks. This focused course helps you turn data, communication, and planning into consistent, scalable results.
Elevify Differentials
Develop Skills
- Outcome-based planning: turn agency goals into clear, trackable success KPIs.
- SaaS CS mastery: manage B2B marketing agency lifecycles with confidence.
- Product adoption analytics: read usage data to fix low engagement fast.
- 90-day CS playbooks: design lean onboarding, training, and expansion plans.
- Renewal and risk playbooks: spot churn early and run targeted save motions.
Suggested Summary
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