Basic Conflict Resolution Skills Course
The Basic Conflict Resolution Skills Course helps HR professionals manage workplace disputes with confidence using practical tools for communication, meeting design, documentation, and mediation to build a healthier, more productive team culture.

4 to 360 hours of flexible workload
valid certificate in your country
What Will I Learn?
This Basic Conflict Resolution Skills Course gives you practical tools to handle everyday disputes with confidence. Learn clear questioning, neutral language, and active listening, plus how to read nonverbal cues and give non-blaming feedback. You will design effective meetings, set group norms, document issues, track agreements, manage your own reactions, and guide structured conversations that lead to fair, lasting solutions.
Elevify Differentials
Develop Skills
- Conflict analysis basics: quickly spot causes, patterns, and escalation at work.
- Practical mediation talks: run focused 1:1 and joint meetings that resolve issues fast.
- De-escalation communication: use neutral language, active listening, and I-messages.
- High-impact HR meetings: design agendas, norms, and follow-ups that prevent conflict.
- Professional documentation: track incidents, agreements, and commitments with clarity.
Suggested Summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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