PDCA (plan-do-check-act) Course
This PDCA course gives you a practical, step-by-step system to improve customer support operations fast. Learn to define clear problems, map processes, design targeted interventions, and set meaningful KPIs and SLAs. You will run data-driven pilots, interpret results, standardize winning changes, and build a continuous improvement roadmap supported by solid documentation, coaching, and governance.

4 to 360 hours of flexible workload
valid certificate in your country
What Will I Learn?
This PDCA course gives you a practical, step-by-step system to improve customer support operations fast. Learn to define clear problems, map processes, design targeted interventions, and set meaningful KPIs and SLAs. You will run data-driven pilots, interpret results, standardize winning changes, and build a continuous improvement roadmap supported by solid documentation, coaching, and governance.
Elevify Differentials
Develop Skills
- PDCA mastery: run fast, data-driven improvement cycles in support operations.
- Root cause analysis: pinpoint service issues using 5 Whys, fishbone, and data.
- KPI design: build clear support metrics, dashboards, and benchmarked targets.
- Pilot execution: design, launch, and measure small tests before full rollout.
- Standardization skills: turn wins into SOPs, playbooks, and scalable workflows.
Suggested Summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course