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Quality Fundamentals Course

Quality Fundamentals Course
4 to 360 hours of flexible workload
valid certificate in your country

What Will I Learn?

The Quality Fundamentals Course gives you practical tools to improve service quality fast. Learn how customers judge performance, spot common support issues, and use simple root-cause methods like Pareto analysis, check sheets, and cause-and-effect grouping. Practice working with real-world metrics, run small experiments, track results, and design quick, low-risk improvements your team can sustain and scale.

Elevify Differentials

Develop Skills

  • Root-cause analysis: pinpoint service issues fast with simple quality tools.
  • Support quality metrics: track FRT, FCR, CSAT, CES and QA scores with confidence.
  • Data-driven decisions: run quick checks, spot trends, and validate improvements.
  • Practical process fixes: design and pilot small changes that lift customer experience.
  • Stakeholder reporting: communicate results clearly and secure buy-in for next steps.

Suggested Summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. A lot of valuable information.
WiltonCivil Firefighter

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