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Voice of the Customer Course

Voice of the Customer Course
4 to 360 hours of flexible workload
valid certificate in your country

What Will I Learn?

The Voice of the Customer Course shows you how to define clear VoC goals, map the right feedback channels, and design concise surveys and interviews that respect privacy and ethics. Learn to organize and analyze quantitative and qualitative data, uncover themes, and turn insights into focused initiatives, experiments, and A/B tests, supported by practical roadmaps, dashboards, and stakeholder-ready templates.

Elevify Differentials

Develop Skills

  • VoC goal-setting: Turn churn and slowdown into sharp, SaaS-ready VoC targets.
  • Feedback design: Build concise surveys, NPS flows, and interview guides fast.
  • VoC analytics: Organize, code, and visualize customer data for clear insights.
  • Insight to action: Convert VoC themes into product, UX, and messaging changes.
  • Prioritization & testing: Rank VoC ideas, run lean A/B tests, and track impact.

Suggested Summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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