Customer Delight Strategies Course
Master customer delight strategies for subscription brands. Map key journey moments, design high-impact touchpoints, enable agents with smart scripts, and track NPS, CSAT, and churn to turn everyday interactions into loyalty and 5-star reviews.

4 to 360 hours of flexible workload
valid certificate in your country
What Will I Learn?
The Customer Delight Strategies Course shows you how to map the subscription journey, pinpoint high-impact moments, and design concrete delight tactics for onboarding, support, renewal, escalation, and cancellation. Learn to enable agents with smart scripts, set clear KPIs, collect and act on feedback, and build a focused implementation plan that boosts retention, reviews, and long-term customer loyalty.
Elevify Differentials
Develop Skills
- Map subscription journeys: pinpoint high-impact delight moments fast.
- Design delight tactics: craft onboarding, support, renewal, and winback plays.
- Enable agents: build scripts, guardrails, and empathy training that scale.
- Set CX KPIs: turn NPS, churn, and CSAT into clear, realistic short-term goals.
- Launch quick-win plans: prioritize, test, and roll out low-budget CX upgrades.
Suggested Summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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