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Corporate Customer Service Course

Corporate Customer Service Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

The Corporate Customer Service Course gives you practical tools to boost satisfaction, efficiency, and results in a fast-paced support environment. Learn to design effective CSAT surveys, set clear SLAs and quality standards, build actionable dashboards, and run continuous improvement cycles. Gain skills in coaching, performance management, and communication so you can drive higher scores, smoother operations, and stronger customer loyalty.

Elevify advantages

Develop skills

  • Call center KPI mastery: quickly read AHT, FCR, CSAT, NPS to boost results.
  • CSAT survey design: build short, bias-aware surveys that capture real customer voice.
  • Coaching and QA skills: run focused 1:1s, use scorecards, and lift agent quality fast.
  • Dashboard reporting: create clear SLA and queue views for fast, data-driven decisions.
  • Change management tactics: roll out new standards with microlearning and gamification.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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