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Phone-Based Customer Service Course

Phone-Based Customer Service Course
flexible workload from 4 to 360h
certificate recognized by the MEC

What will I learn?

Advance your career in call centres with our Phone-Based Customer Service Course. Learn the crucial skills of telephone etiquette, managing call flow effectively, and keeping a professional tone. Find out how to build a good rapport with customers, ensure they're satisfied, and handle their expectations. Improve your stress management through time management and looking after yourself. Develop strategies for solving problems quickly and effective communication skills, including showing empathy and listening actively. Embrace learning continuously through feedback and thinking about your performance. Sign up now for a course that will really change things for you!

Elevify advantages

Develop skills

  • Master call flow: Manage and direct customer interactions efficiently.
  • Build rapport: Create trust and a strong connection with each customer.
  • Solve problems swiftly: Develop quick and effective solutions for customer issues.
  • Communicate clearly: Use language that is easy to understand and shows empathy.
  • Manage stress: Stay calm and take care of yourself when under pressure.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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