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Phone-Based Customer Service Course
Advance your career in call centres with our Phone-Based Customer Service Course. Learn the crucial skills of telephone etiquette, managing call flow effectively, and keeping a professional tone. Find out how to build a good rapport with customers, ensure they're satisfied, and handle their expectations. Improve your stress management through time management and looking after yourself. Develop strategies for solving problems quickly and effective communication skills, including showing empathy and listening actively. Embrace learning continuously through feedback and thinking about your performance. Sign up now for a course that will really change things for you!
- Master call flow: Manage and direct customer interactions efficiently.
- Build rapport: Create trust and a strong connection with each customer.
- Solve problems swiftly: Develop quick and effective solutions for customer issues.
- Communicate clearly: Use language that is easy to understand and shows empathy.
- Manage stress: Stay calm and take care of yourself when under pressure.

flexible workload from 4 to 360h
certificate recognized by the MEC
What will I learn?
Advance your career in call centres with our Phone-Based Customer Service Course. Learn the crucial skills of telephone etiquette, managing call flow effectively, and keeping a professional tone. Find out how to build a good rapport with customers, ensure they're satisfied, and handle their expectations. Improve your stress management through time management and looking after yourself. Develop strategies for solving problems quickly and effective communication skills, including showing empathy and listening actively. Embrace learning continuously through feedback and thinking about your performance. Sign up now for a course that will really change things for you!
Elevify advantages
Develop skills
- Master call flow: Manage and direct customer interactions efficiently.
- Build rapport: Create trust and a strong connection with each customer.
- Solve problems swiftly: Develop quick and effective solutions for customer issues.
- Communicate clearly: Use language that is easy to understand and shows empathy.
- Manage stress: Stay calm and take care of yourself when under pressure.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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