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Customer Service Training Course

Customer Service Training Course
flexible workload from 4 to 360h
certificate recognized by the MEC

What will I learn?

Enhance your call centre career with our Customer Service Training Course, designed to boost your abilities in managing customer interactions effectively. Delve into the core principles of customer service, tackle typical call centre issues, and understand customer expectations thoroughly. Participate in interactive training methods, including role-playing exercises and feedback sessions, to perfect your communication skills. Learn how to handle challenging customers, convert negative situations into positive results, and consistently improve your training impact. Enrol now for a truly transformative learning experience!

Elevify advantages

Develop skills

  • Master the fundamental principles of customer service for impactful interactions.
  • Cultivate empathy to increase customer satisfaction and build lasting loyalty.
  • Apply de-escalation strategies to effectively manage difficult situations.
  • Leverage feedback to consistently improve the quality of service provided.
  • Develop engaging training modules designed for practical, real-world application.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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