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Customer Service: Handling Abusive Customers Course
Become an expert in dealing with rude or abusive customers through our detailed course, specifically made for call centre staff. Improve your communication skills by actively listening, showing empathy, and managing your tone. Learn how to resolve conflicts through negotiation, calming situations, and solving problems. Get better at keeping records by using CRM systems effectively and writing accurate reports. Make self-care and stress management a priority while understanding what customers are entitled to and what the company's rules are. Boost your emotional intelligence and show professionalism even in difficult situations. Sign up now to completely change how you handle customer service.
- Become highly skilled in active listening to improve interactions with customers.
- Use calming techniques to smoothly resolve conflicts.
- Use CRM systems for effective record-keeping and reporting.
- Develop the ability to control yourself and manage stress effectively.
- Understand the legal side of things and customer rights in service.
flexible workload from 4 to 360h
certificate recognized by the MEC
What will I learn?
Become an expert in dealing with rude or abusive customers through our detailed course, specifically made for call centre staff. Improve your communication skills by actively listening, showing empathy, and managing your tone. Learn how to resolve conflicts through negotiation, calming situations, and solving problems. Get better at keeping records by using CRM systems effectively and writing accurate reports. Make self-care and stress management a priority while understanding what customers are entitled to and what the company's rules are. Boost your emotional intelligence and show professionalism even in difficult situations. Sign up now to completely change how you handle customer service.
Elevify advantages
Develop skills
- Become highly skilled in active listening to improve interactions with customers.
- Use calming techniques to smoothly resolve conflicts.
- Use CRM systems for effective record-keeping and reporting.
- Develop the ability to control yourself and manage stress effectively.
- Understand the legal side of things and customer rights in service.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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