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Customer Retention Technician Course
Advance your career in the call centre industry with our Customer Retention Technician Course. Become proficient in effective communication skills, including techniques for persuasion and managing challenging conversations. Gain an understanding of customer churn, its effects on the business, and methods to fight it. Learn how to plan and put retention strategies into action, analyse customer feedback, and manage projects effectively. This course provides you with practical, high-quality skills to improve customer satisfaction and boost business success.
- Become proficient in persuasive communication to improve customer interactions.
- Analyse customer feedback to spot trends and improve service.
- Develop effective retention strategies to lower customer churn.
- Plan and execute projects carefully for the best results.
- Use resources efficiently to get the most out of retention efforts.

flexible workload from 4 to 360h
certificate recognized by the MEC
What will I learn?
Advance your career in the call centre industry with our Customer Retention Technician Course. Become proficient in effective communication skills, including techniques for persuasion and managing challenging conversations. Gain an understanding of customer churn, its effects on the business, and methods to fight it. Learn how to plan and put retention strategies into action, analyse customer feedback, and manage projects effectively. This course provides you with practical, high-quality skills to improve customer satisfaction and boost business success.
Elevify advantages
Develop skills
- Become proficient in persuasive communication to improve customer interactions.
- Analyse customer feedback to spot trends and improve service.
- Develop effective retention strategies to lower customer churn.
- Plan and execute projects carefully for the best results.
- Use resources efficiently to get the most out of retention efforts.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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