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Customer Complaints Management Course

Customer Complaints Management Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This Customer Complaints Management Course gives you practical tools to handle complex issues, reduce escalations, and protect customer loyalty. Learn to analyze outage causes, manage stakeholder risk, improve processes, and coordinate with operations. Master escalation frameworks, tailored resolution playbooks, key metrics, and coaching techniques to deliver fast, accurate, empathetic resolutions every time.

Elevify advantages

Develop skills

  • Outage root-cause analysis: quickly pinpoint issues behind complaint spikes.
  • High-impact escalation handling: de-escalate calls and secure fast, fair resolutions.
  • Tailored playbooks: resolve VIP, new, and repeat complainers with targeted steps.
  • Complaint KPIs tracking: use ASA, FCR, and CSAT data to cut churn and escalations.
  • Coaching and QA skills: document calls, score quality, and coach agents effectively.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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