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Building Rapport With Customers Course

Building Rapport With Customers Course
flexible workload from 4 to 360h
certificate recognized by the MEC

What will I learn?

Enhance your call centre skills with our Building Trusting Relationships with Customers Course. Learn how to understand customer mindset, handle tricky situations, and accurately pinpoint customer needs. Improve interactions through technology, clear communication, and good time management. Develop problem-solving techniques, manage complaints effectively, and see challenges as opportunities. Build confidence, personalise your approach, and maintain a positive attitude to create strong customer relationships. Enrol today and transform the way you handle customers.

Elevify advantages

Develop skills

  • Master emotional intelligence: Confidently and empathetically understand customer emotions.
  • Enhance communication: Develop interaction skills that are clear, concise, and effective.
  • Optimise time management: Balance speed and quality in customer service interactions.
  • Solve problems creatively: Find the source of the issue and create smart solutions.
  • Build trust: Develop customer relationships by building confidence and personalising interactions.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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