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Building Rapport With Customers Course
Enhance your call centre skills with our Building Trusting Relationships with Customers Course. Learn how to understand customer mindset, handle tricky situations, and accurately pinpoint customer needs. Improve interactions through technology, clear communication, and good time management. Develop problem-solving techniques, manage complaints effectively, and see challenges as opportunities. Build confidence, personalise your approach, and maintain a positive attitude to create strong customer relationships. Enrol today and transform the way you handle customers.
- Master emotional intelligence: Confidently and empathetically understand customer emotions.
- Enhance communication: Develop interaction skills that are clear, concise, and effective.
- Optimise time management: Balance speed and quality in customer service interactions.
- Solve problems creatively: Find the source of the issue and create smart solutions.
- Build trust: Develop customer relationships by building confidence and personalising interactions.

flexible workload from 4 to 360h
certificate recognized by the MEC
What will I learn?
Enhance your call centre skills with our Building Trusting Relationships with Customers Course. Learn how to understand customer mindset, handle tricky situations, and accurately pinpoint customer needs. Improve interactions through technology, clear communication, and good time management. Develop problem-solving techniques, manage complaints effectively, and see challenges as opportunities. Build confidence, personalise your approach, and maintain a positive attitude to create strong customer relationships. Enrol today and transform the way you handle customers.
Elevify advantages
Develop skills
- Master emotional intelligence: Confidently and empathetically understand customer emotions.
- Enhance communication: Develop interaction skills that are clear, concise, and effective.
- Optimise time management: Balance speed and quality in customer service interactions.
- Solve problems creatively: Find the source of the issue and create smart solutions.
- Build trust: Develop customer relationships by building confidence and personalising interactions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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