Hotel Course
4.1/5
Master front office operations, guest communication, and service recovery in this Hotel Course. Build practical skills in PMS, check-in/out, billing, and complaint handling to boost guest satisfaction and advance your Travel and Tourism career.

4.1 in the evaluation
flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Hotel Course gives you practical front office skills to manage reservations, check-in, check-out, billing, and payment methods with confidence. Learn clear scripts for greeting guests, handling early arrivals, complaints, and noise issues, while documenting every interaction. Master housekeeping coordination, room readiness, service recovery, KPIs, SOPs, and daily shift routines to deliver smooth, efficient, and reliable guest experiences.
Elevify advantages
Develop skills
- Front desk operations: master PMS check-in/out, billing, and room status fast.
- Guest communication: use pro scripts to greet, verify, and resolve issues calmly.
- Service recovery: apply quick fixes, smart compensation, and track KPIs.
- Housekeeping coordination: align room status, turn-down, and maintenance notes.
- Hotel policies & safety: handle wake-up calls, noise, privacy, and basic security.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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