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Jira Service Desk training

4.8/5
Jira Service Desk training
4.8 in the evaluation
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

Master Jira Service Management Cloud with this focused, hands-on course. Learn how to configure service projects, design clear request types and portals, set up SLAs and smart automation, and build effective queues for different support teams. You will also configure approvals, workflows, dashboards, and reports, and plan knowledge management, communication, and a smooth transition from email to portal-based support.

Elevify advantages

Develop skills

  • JSM project setup: configure ITSM templates, roles, SSO and licensing fast.
  • Request portal design: build clear request types, forms and UX that users adopt.
  • SLA and automation mastery: define SLAs, priorities and smart rules that scale.
  • Workflow engineering: design approvals, incident flows and secure transitions.
  • Dashboards and KPIs: create JSM reports, CSAT metrics and manager-ready views.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without needing to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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