Conflict Resolution Methods & Group Dynamics Course
Build confidence managing tough group dynamics in social work. Learn conflict resolution methods, de-escalation skills, restorative practices, and trauma-informed facilitation to reduce tension, strengthen trust, and keep support groups safe and inclusive.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This short, practical course builds your confidence in leading challenging support groups, using clear conflict resolution models and trauma-informed methods. Learn to read group dynamics, de-escalate tense moments, set effective norms, and manage difficult behaviors while protecting your own wellbeing. Gain concrete tools, scripts, and session plans you can apply immediately in real community settings.
Elevify advantages
Develop skills
- Lead support groups: apply group dynamics models in real-world sessions.
- Defuse conflict fast: use NVC, de-escalation, and trauma-informed scripts.
- Manage tough behaviors: redirect sarcasm, side talk, and monopolizing safely.
- Design short interventions: plan 3–4 high-impact conflict resolution meetings.
- Protect your wellbeing: use ethics, boundaries, and burnout prevention tools.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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