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Working in a Library Course

Working in a Library Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This short, practical course builds confidence at the service desk with clear policies, ready-to-use scripts, and efficient workflows for cards, checkouts, holds, and fees. Learn to handle questions, conflicts, and safety concerns, support research and information needs, manage technology and printing help, document incidents, and communicate with patrons of all ages in a calm, inclusive, and professional way.

Elevify advantages

Develop skills

  • Front-desk workflows: master checkouts, cards, holds in a short, practical format.
  • Library conduct & safety: apply clear behavior policies and de-escalation scripts.
  • Customer service: use inclusive language, queue phrases, and calm upset patrons fast.
  • Basic reference help: run quick searches, vet sources, and guide patrons to resources.
  • Tech & printing support: assist with logins, e-books, files, and simple troubleshooting.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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