flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This short, practical course shows you how to greet customers confidently, read their needs, and guide them from fitting room to checkout with ease. Learn calm de-escalation phrases, clear refund and exchange communication, and effective objection-handling and closing language. Build strong product knowledge, give simple garment care advice, and use follow-up, feedback, and reflection to keep improving every interaction.
Elevify advantages
Develop skills
- De-escalation mastery: calm angry customers fast with proven phrases.
- High-impact greetings: create trust and strong first impressions in seconds.
- Objection handling: answer price, fit, and quality doubts to close sales.
- Needs-based styling: match silhouettes, colors, and outfits to each customer.
- After-sales follow-up: give care tips, invite returns, and build loyalty.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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