Flower Shop Reception and Customer Service Course
Master flower shop reception and customer service skills: handle calls, orders, pricing, delivery logistics, payments, and complaints with confidence. Learn scripts, checklists, and tools to boost sales, reduce errors, and delight every customer.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Flower Shop Reception and Customer Service Course gives you practical skills to handle inquiries, take accurate orders, and manage busy days with confidence. Learn pricing basics, product categories, upselling language, delivery scheduling, and clear policies for payments, refunds, and complaints. Use ready-made scripts, templates, and checklists to improve communication, reduce errors, and keep customers coming back.
Elevify advantages
Develop skills
- Florist product pricing: quote clear budget bands and smart upsells fast.
- Delivery scheduling: manage rush orders, routes, and customer updates smoothly.
- Retail policies mastery: explain refunds, payments, and data privacy with ease.
- Pro customer communication: handle calls, complaints, and empathy-driven sales.
- Order accuracy systems: use checklists, scripts, and records to prevent errors.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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