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supervision training

supervision training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

Supervision Training gives you practical tools to set clear performance goals, define SMART KPIs, and turn business priorities into measurable results. Learn how to coach with confidence, deliver positive and corrective feedback, prevent burnout, and run effective one-on-ones. You will also master simple methods to diagnose team performance, track progress weekly, report to leadership, and adjust quickly for lasting improvement.

Elevify advantages

Develop skills

  • Coaching and feedback mastery: run effective performance talks in weeks.
  • KPI and goal setting: turn business priorities into clear, trackable targets.
  • Support metrics analysis: read AHT, CSAT, NPS, and QA to spot issues fast.
  • Root-cause diagnosis: use 5 Whys and fishbone to fix recurring support problems.
  • Supervision routines: design one-month check-ins, standups, and follow-ups.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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