supervision training
Supervision Training gives managers practical tools to set clear goals, coach with confidence, read team metrics, prevent burnout, and run effective one-on-ones—so you can boost performance, accountability, and customer satisfaction.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
Supervision Training gives you practical tools to set clear performance goals, define SMART KPIs, and turn business priorities into measurable results. Learn how to coach with confidence, deliver positive and corrective feedback, prevent burnout, and run effective one-on-ones. You will also master simple methods to diagnose team performance, track progress weekly, report to leadership, and adjust quickly for lasting improvement.
Elevify advantages
Develop skills
- Coaching and feedback mastery: run effective performance talks in weeks.
- KPI and goal setting: turn business priorities into clear, trackable targets.
- Support metrics analysis: read AHT, CSAT, NPS, and QA to spot issues fast.
- Root-cause diagnosis: use 5 Whys and fishbone to fix recurring support problems.
- Supervision routines: design one-month check-ins, standups, and follow-ups.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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