Group management training
4.7/5
Master group management with practical tools for team design, change management, conflict resolution, and cross-selling. Learn to align stakeholders, clarify roles, improve communication, and drive measurable performance across hybrid, customer-focused teams.

4.7 in the evaluation
flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
Group Management Training gives you practical tools to design clear roles, build effective cross-functional collaboration, and lead change with confidence. Learn to engage stakeholders, structure hybrid communication, resolve conflict, and use metrics like NPS, CSAT, and SLAs to guide decisions. Finish with a 60–90 day action plan to improve teamwork, cross-sell results, and customer experience immediately.
Elevify advantages
Develop skills
- Change leadership: apply ADKAR, Kotter, and stakeholder plans in real teams.
- Team design mastery: build clear roles, RACI, SLAs, and shared dashboards fast.
- Hybrid communication: run high-impact async updates and inclusive meetings.
- Conflict and negotiation: resolve inter-team tensions with structured tools.
- Cross-sell and CX metrics: use NPS, CSAT, SLAs to grow revenue without churn.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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