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Customer Experience Course

Customer Experience Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

You will learn how to define and measure customer experience using industry-standard metrics like NPS, CSAT, and Customer Effort Score. You will build customer personas grounded in real research and map end-to-end journeys to uncover gaps and opportunities. The course covers service design, omnichannel experience, and complaint recovery, as well as how to align employees and culture around CX goals. You will also explore AI, personalisation, and predictive analytics as tools for scaling great experiences. By the end, you will have a complete CX strategy and governance model ready to implement.

Elevify advantages

Develop skills

  • Customer Journey Mapping: Identify pain points and design improvements across every touchpoint.
  • CX Metrics Design: Build measurement frameworks using NPS, CSAT, and CES data.
  • Experience Strategy: Develop a prioritised CX roadmap aligned to business objectives.
  • Persona Development: Create research-based customer profiles that drive design decisions.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.
André Felipe
André FelipePrompt Engineering Student

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