Tertiary Sector Training
Master service strategy, operations, and people management in the tertiary sector. Learn to design efficient processes, use data and automation, manage risk, and build high-performing teams that deliver measurable value for clients and stakeholders.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
Tertiary Sector Training gives you practical tools to design, manage, and improve business services. Learn service strategy, value propositions, and pricing, then move into process design, capacity planning, and SOPs for consistent delivery. Build a strong service culture, use data, KPIs, and dashboards, and apply automation, AI, and risk management to implement a focused 6–12 month improvement roadmap.
Elevify advantages
Develop skills
- Service operations design: blueprint efficient, consistent service journeys fast.
- Service quality analytics: track KPIs, build dashboards, and drive quick wins.
- Tech-enabled service: use CRM, AI, and automation to boost client experience.
- Workforce and culture: hire, train, and engage teams for high-performing services.
- Risk and rollout planning: de-risk change with pilots, roadmaps, and governance.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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