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Training and Quality Monitoring Course

Training and Quality Monitoring Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This Training and Quality Monitoring Course shows you how to turn training into measurable performance. Learn to define clear quality goals, design practical QA forms, select focused call criteria, and build solid metrics for activity, behavior, and outcomes. You will set timelines, choose tools, analyze data, and create feedback and coaching workflows that drive continuous improvement and consistent, reliable results.

Elevify advantages

Develop skills

  • Design training quality metrics: build clear, HR-ready KPIs fast.
  • Analyze training data: spot trends, outliers, and root causes in weeks.
  • Create lean QA scorecards: concise call forms aligned to training goals.
  • Set feedback and coaching loops: turn QA insights into quick performance wins.
  • Plan monitoring workflows: tools, timelines, and reports HR can deploy fast.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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