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Training Effectiveness Evaluation Course

Training Effectiveness Evaluation Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

The Training Effectiveness Evaluation Course shows you how to measure real impact from customer support training using practical tools and clear methods. Learn to define KPIs like AHT, FCR, CSAT, NPS, and quality metrics, design surveys and observation checklists, apply Kirkpatrick and ROI models, analyze quantitative and qualitative data, and turn findings into concise, actionable reports and recommendations stakeholders trust.

Elevify advantages

Develop skills

  • Build KPI-linked training evaluations for call center performance gains.
  • Analyze HR training data with basic stats, tests, and clear visual dashboards.
  • Design quick, reliable surveys, interviews, and checklists for training impact.
  • Apply Kirkpatrick and ROI models to show concrete business value of training.
  • Turn evaluation findings into concise executive reports and action plans.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without needing to switch platforms... I appreciate everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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