Relationship Manager Course
Master customer segmentation, churn prevention, and communication playbooks in this Relationship Manager Course. Build loyalty, boost retention, and drive revenue with practical tools tailored for modern Business and Management professionals.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
The Relationship Manager Course gives you practical tools to reduce churn, increase loyalty, and drive expansion in SaaS. Learn to segment customers, map 0–12 month journeys, design onboarding and activation playbooks, and plan proactive communication. You also build touchpoint scripts, monitor key retention metrics, run feedback systems, and create win-back and advocacy programs you can apply immediately.
Elevify advantages
Develop skills
- Customer segmentation design: build data-driven, retention-focused segments fast.
- SaaS churn analysis: spot risk signals early and apply targeted save tactics.
- Customer journey mapping: script high-impact touchpoints across all channels.
- Onboarding playbooks: create fast time-to-value flows that boost activation.
- Retention metrics tracking: monitor NRR, churn, and health scores for decisions.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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