PDCA (Plan-Do-Check-Act) Course
Master the PDCA (plan-do-check-act) cycle to improve customer support operations. Learn to define problems, design pilots, track KPIs, analyze results, and scale winning processes for measurable, continuous business performance gains.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This PDCA course gives you a practical, step-by-step system to improve customer support operations fast. Learn to define clear problems, map processes, design targeted interventions, and set meaningful KPIs and SLAs. You will run data-driven pilots, interpret results, standardize winning changes, and build a continuous improvement roadmap supported by solid documentation, coaching, and governance.
Elevify advantages
Develop skills
- PDCA mastery: run fast, data-driven improvement cycles in support operations.
- Root cause analysis: pinpoint service issues using 5 Whys, fishbone, and data.
- KPI design: build clear support metrics, dashboards, and benchmarked targets.
- Pilot execution: design, launch, and measure small tests before full rollout.
- Standardization skills: turn wins into SOPs, playbooks, and scalable workflows.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos help a lot with learning.

André FelipePrompt Engineering Student
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