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PDCA (Plan-Do-Check-Act) Course

PDCA (Plan-Do-Check-Act) Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This PDCA course provides a practical, step-by-step approach to swiftly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused interventions, and establish relevant KPIs and SLAs. Additionally, you will conduct data-informed pilots, analyse outcomes, implement successful modifications, and develop a continuous improvement plan backed by thorough documentation, training, and oversight.

Elevify advantages

Develop skills

  • PDCA expertise: execute quick, data-based improvement cycles in support operations.
  • Root cause examination: identify service problems using 5 Whys, fishbone diagrams, and data analysis.
  • KPI formulation: develop precise support metrics, dashboards, and benchmarked goals.
  • Pilot implementation: plan, initiate, and evaluate small-scale tests prior to complete deployment.
  • Standardisation abilities: convert successes into SOPs, guides, and expandable workflows.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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