PDCA (Plan-Do-Check-Act) Course
This PDCA course provides a practical, step-by-step approach to swiftly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused interventions, and establish relevant KPIs and SLAs. Additionally, you will conduct data-informed pilots, analyse outcomes, implement successful modifications, and develop a continuous improvement plan backed by thorough documentation, training, and oversight.

flexible workload from 4 to 360h
valid certificate in your country
What will I learn?
This PDCA course provides a practical, step-by-step approach to swiftly enhance customer support operations. You will learn to identify clear problems, outline processes, create focused interventions, and establish relevant KPIs and SLAs. Additionally, you will conduct data-informed pilots, analyse outcomes, implement successful modifications, and develop a continuous improvement plan backed by thorough documentation, training, and oversight.
Elevify advantages
Develop skills
- PDCA expertise: execute quick, data-based improvement cycles in support operations.
- Root cause examination: identify service problems using 5 Whys, fishbone diagrams, and data analysis.
- KPI formulation: develop precise support metrics, dashboards, and benchmarked goals.
- Pilot implementation: plan, initiate, and evaluate small-scale tests prior to complete deployment.
- Standardisation abilities: convert successes into SOPs, guides, and expandable workflows.
Suggested summary
Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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PDF Course