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Shared Services Center (SSC) Course

Shared Services Center (SSC) Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

The Shared Services Centre (SSC) Course provides a practical guide to design, launch, and optimise an SSC. Learn core operating models, scope and process selection, service delivery tools, SLAs and KPIs, and governance. Explore risk, compliance, and change management, including communication, training, and adoption metrics, so you can build a secure, scalable, and data-driven shared services operation.

Elevify advantages

Develop skills

  • Design SSC operating models: build lean, centralised service structures quickly.
  • Configure SSC service tools: portals, ticketing, workflows, and automation.
  • Set SSC SLAs and KPIs: create dashboards, reports, and improvement loops.
  • Plan SSC implementation: phased rollout, risk mitigation, and cutover control.
  • Govern SSC teams: define roles, governance, and business unit relationships.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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