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CRM (Customer Relationship Management) Training

CRM (Customer Relationship Management) Training
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This CRM Training shows you how to turn customer data into targeted retention strategies that increase repeat purchases and lifetime value. Learn to define clear CRM goals and KPIs, build smart segments, design effective welcome, post-purchase, win-back, and loyalty journeys across email, SMS, push, and on-site, while staying compliant with privacy rules and following a 90-day roadmap to launch, test, and optimize high-performing campaigns.

Elevify advantages

Develop skills

  • Retention journey design: build high-converting welcome, post-purchase, win-back flows.
  • CRM segmentation mastery: create RFM, lifecycle, and engagement-based customer groups.
  • KPI-driven CRM planning: set and track retention, LTV, and campaign revenue goals fast.
  • Multi-channel CRM execution: optimize email, SMS, push, and on-site messages for ROI.
  • 90-day CRM rollout: launch core journeys, testing, and reporting with a clear roadmap.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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