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CRM & Customer Experience Course

CRM & Customer Experience Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

The CRM & Customer Experience Course shows you how to turn customer data into clear goals, smart segments, and profitable automated journeys. Learn to design welcome, loyalty, VIP, win-back, and abandonment flows, apply advanced personalization, set up clean data and integrations, and track KPIs like retention, CLTV, AOV, and conversion so every campaign is measurable, optimized, and revenue-focused.

Elevify advantages

Develop skills

  • Build ecommerce CRM journeys: launch win-back, VIP and post-purchase flows fast.
  • Design data-driven segments: target new, at-risk and high-LTV customers precisely.
  • Implement CRM tech stack: connect store, clean data and set up tracking in days.
  • Personalize CX at scale: dynamic content, product recommendations and timing.
  • Measure CRM ROI: track CLTV, retention, AOV and uplift with clear dashboards.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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