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Difficult Conversations Course

Difficult Conversations Course
flexible workload from 4 to 360h
valid certificate in your country

What will I learn?

This Difficult Conversations Course gives you practical tools to handle high-stakes discussions with confidence. Learn to analyze conflict, manage emotions, and guide 60–90 minute meetings from opening to agreement. Build skills in de-escalation, interest-based negotiation, and follow-up planning so you can create clear, measurable agreements that improve safety, teamwork, and long-term results across your organization.

Elevify advantages

Develop skills

  • Mediation design: run focused 60–90 minute sessions that stay on shared goals.
  • Conflict diagnosis: quickly map root causes, interests, and clinical impacts.
  • Negotiation tools: craft clear, measurable agreements that hold teams accountable.
  • Emotional self-management: stay neutral, grounded, and ethical under pressure.
  • High-stakes communication: de-escalate, reframe, and resolve tense clinical disputes.

Suggested summary

Before starting, you can change the chapters and workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Very great course. Lots of valuable information.
WiltonCivil Firefighter

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