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Passenger Service Agent Course

Passenger Service Agent Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Passenger Service Agent Course gives you practical tools to manage check-in, gate procedures, baggage rules, and overbooking with confidence. Learn to handle PRM support, families, and unaccompanied minors while balancing safety, punctuality, and service. Gain ready-to-use scripts, system workflows, and regulatory awareness in a short, focused program designed for real-world front-line performance.

Elevify advantages

Develop skills

  • International check-in mastery: fast, accurate, regulation-compliant processing.
  • Overbooking handling: calm denied-boarding decisions, scripts, and solutions.
  • Baggage expertise: rules, tagging, and irregularity handling with minimal delay.
  • PRM and family care: safe, dignified assistance under strict time pressure.
  • Gate operations control: reseating, aircraft changes, and on-time boarding.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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