Call Center Human Resources Manager Course
Take your HR career to the next level with a comprehensive programme built specifically for contact centre environments. From high-volume recruiting and attendance management to strategic workforce planning, this course covers every critical HR function in one place. Gain the practical skills and confidence to lead HR operations that directly impact agent performance and business results.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course covers the full scope of HR management in contact centre settings, starting with foundational workforce dynamics and employment law compliance. You will learn how to build high-volume recruiting pipelines, design structured onboarding programmes, and reduce early attrition. The curriculum addresses performance management systems, attendance policy design, and employee relations investigations. You will also develop expertise in compensation structures, total rewards strategy, and HR technology platforms. By the end, you will be equipped to function as a strategic business partner who drives measurable outcomes across the entire employee lifecycle.
Elevify advantages
Develop skills
- High-Volume Recruiting: Build end-to-end hiring pipelines that reduce time-to-fill consistently.
- Performance Management: Design KPI-aligned coaching cycles and improvement plans for agents.
- Employee Relations: Investigate complaints and resolve conflicts using legally defensible documentation.
- Strategic Workforce Planning: Translate business forecasts into multi-year talent and retention strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

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