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Remote Technical Support Advisor Course

Remote Technical Support Advisor Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The Remote Technical Support Advisor Course gives you practical skills to handle complex connectivity issues with confidence. Learn structured call handling, clear questioning, and time management, plus how to use tickets, softphone tools, and knowledge bases effectively. Master Wi‑Fi and home network basics, step-by-step troubleshooting, and ready-to-use scripts for empathy, de-escalation, and accurate escalations in a short, focused program.

Elevify advantages

Develop skills

  • Pro call handling: structure, control, and clear guidance for non-technical users.
  • Fast network triage: run checks, read indicators, and pinpoint home Wi‑Fi issues.
  • Practical troubleshooting: guide reboots, Wi‑Fi tests, VPN checks, and next steps.
  • High-quality documentation: complete tickets, log tests, and write clean escalations.
  • Empathic scripting: de-escalate callers, explain tech simply, and secure compliance.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Prison System, and the course from Elevify was crucial for me to be chosen.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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