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Phone-Based Customer Service Course
Advance your career in call centres with our Phone-Based Customer Service Course. Develop key skills such as proper telephone manners, managing the flow of calls, and keeping a professional attitude. Learn how to build good relationships with customers, ensure they are happy, and manage what they expect. Improve how you handle stress with time management and looking after yourself. Create quick ways to solve problems and communicate well, including showing you understand and listening carefully. Always be ready to learn from feedback and thinking about what you do. Join us now for a truly life-changing experience!
- Master call flow: Manage and direct customer interactions in a good way.
- Build rapport: Create trust and make a connection with each customer.
- Solve problems swiftly: Come up with quick and effective solutions to problems.
- Communicate clearly: Use simple and caring language to be clear.
- Manage stress: Stay calm and take care of yourself when things are tough.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Advance your career in call centres with our Phone-Based Customer Service Course. Develop key skills such as proper telephone manners, managing the flow of calls, and keeping a professional attitude. Learn how to build good relationships with customers, ensure they are happy, and manage what they expect. Improve how you handle stress with time management and looking after yourself. Create quick ways to solve problems and communicate well, including showing you understand and listening carefully. Always be ready to learn from feedback and thinking about what you do. Join us now for a truly life-changing experience!
Elevify advantages
Develop skills
- Master call flow: Manage and direct customer interactions in a good way.
- Build rapport: Create trust and make a connection with each customer.
- Solve problems swiftly: Come up with quick and effective solutions to problems.
- Communicate clearly: Use simple and caring language to be clear.
- Manage stress: Stay calm and take care of yourself when things are tough.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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