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Customer Satisfaction Specialist Course
Advance your call centre career ka Customer Satisfaction Specialist Course. Ithute skills tsa bohlokwa jwalo ka effective communication, active listening, le empathy ho ntlafatsa puisano le bareki. Ithute ho sebetsana le bareki ba thata, ho qetela dipuisano hantle, le ho ngola di-email tsa follow-up tse matla. Ntlafatsa maqheka a ho rarolla mathata, hlokomela sesosa sa bothata, mme o netefatse hore moreki o kgotsofetse. Fumana kutlwisiso ka bothata ba internet connectivity ho rarolla mathata ka katleho. Kena hona jwale ho aha dikamano tsa nako e telele le bareki mme o hlolehe tshebeletsong ya bareki.
- Master customer interactions: Qetella dipuisano ka bokgabane le boitshwaro.
- Handle difficult customers: Sebetsana le maemo a thata ka boiketlo le kutlwelobohloko.
- Enhance communication: Sebedisa active listening le puisano e hlakileng le e kgutshwane.
- Boost customer retention: Haha dikamano tsa nako e telele ka di-follow-up tse atlehang.
- Solve problems efficiently: Hlokomela sesosa sa bothata mme o kenye tshebetsong ditharollo tse sebetsang.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Advance your call centre career ka Customer Satisfaction Specialist Course. Ithute skills tsa bohlokwa jwalo ka effective communication, active listening, le empathy ho ntlafatsa puisano le bareki. Ithute ho sebetsana le bareki ba thata, ho qetela dipuisano hantle, le ho ngola di-email tsa follow-up tse matla. Ntlafatsa maqheka a ho rarolla mathata, hlokomela sesosa sa bothata, mme o netefatse hore moreki o kgotsofetse. Fumana kutlwisiso ka bothata ba internet connectivity ho rarolla mathata ka katleho. Kena hona jwale ho aha dikamano tsa nako e telele le bareki mme o hlolehe tshebeletsong ya bareki.
Elevify advantages
Develop skills
- Master customer interactions: Qetella dipuisano ka bokgabane le boitshwaro.
- Handle difficult customers: Sebetsana le maemo a thata ka boiketlo le kutlwelobohloko.
- Enhance communication: Sebedisa active listening le puisano e hlakileng le e kgutshwane.
- Boost customer retention: Haha dikamano tsa nako e telele ka di-follow-up tse atlehang.
- Solve problems efficiently: Hlokomela sesosa sa bothata mme o kenye tshebetsong ditharollo tse sebetsang.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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